Reference

How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy explains what we gather, how we use it, and how you can ask us to update or delete your details.

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ku999 How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about this policy, want to update your contact details, or need to request a copy of your account data, our support team can help. Reach us through live chat when you are logged in, send an email to the address listed in your account dashboard, or use the contact form on this site.

Live Chat Open the chat widget in the bottom corner of any page when you are logged in. Our team is available to answer questions about your data, explain how we handle wallet transactions, and help you update your account details or request deletion.
Email Support Send your privacy query or data request to the email address shown in your account settings. Include your registered mobile number so we can verify your identity and respond securely. We aim to reply to all data requests within a few business days.
Contact Form Fill out the contact form on our site with your account email and a description of your request. Choose the privacy or data-access category so the message reaches the right team. We will follow up by email once we have reviewed your query.
DATA PRACTICES

How We Protect Your Details

We use SSL encryption to secure your login sessions and payment data when you fund your account with bKash, Nagad or Rocket. Cookies help us remember your language and session state so you do not have to log in every time you switch pages. We store transaction logs for compliance and fraud prevention, and we delete inactive accounts after the retention period required by our licensing and audit obligations.

Encryption We protect your account login, payment transactions and personal details with SSL encryption. Your bKash, Nagad and Rocket transfer data is transmitted over secure channels so your wallet PIN and transaction amounts stay private between you and the processor.
Cookie Use We place cookies on your device to remember your session, language preference and login state. Essential cookies keep you logged in as you move between the lobby, tables and your wallet. You can adjust cookie settings in your browser, but blocking all cookies may stop some features from working.
Retention Policy We keep your account and transaction records for the period required by financial regulation and anti-fraud rules in the regions where we operate. After that window closes, we delete inactive accounts and purge logs that are no longer needed for compliance or dispute resolution.
Your Rights You can request a copy of the data we hold, ask us to correct mistakes in your profile, or request that we delete your account entirely. Contact our support team with your registered mobile number or email so we can verify your identity and process the request securely.

Privacy Policy FAQ

We collect your mobile number, email address and date of birth to verify your account. When you deposit or withdraw via bKash, Nagad or Rocket, we record the payment-method details and transaction amounts needed to process and reconcile your transfers.

We share transaction data only with the payment processors that clear your bKash, Nagad and Rocket transfers, and with our licensing and compliance partners when required by law. We do not sell your information to advertisers or unrelated third parties.

We retain your account and transaction logs for the period required by financial regulation and anti-fraud rules in the jurisdictions where we operate. After that retention window, we delete inactive accounts and purge logs that are no longer needed.

Yes. Contact our support team via live chat, email or the contact form with your registered mobile number or email. We will verify your identity and then send you a copy of your data or process your deletion request within a few business days.

We encrypt all payment transactions with SSL so your wallet PIN and transfer amounts stay private. Your bKash, Nagad and Rocket details travel over secure channels between you and the processor, and we store only the minimum data needed to reconcile deposits and withdrawals.

We use session cookies to keep you logged in, preference cookies to remember your language setting, and analytics cookies to understand how visitors move through the site. You can block cookies in your browser settings, but some features may stop working if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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